Call Us

Email Us

Veterinary business sessions

Select the session to view the summary.

Tuesday 7 April

We know it’s important but how do we create an engaged workplace. No one ever joined a company disengaged, but over time that passion and drive erodes into feelings of disenchantment and apathy. What went wrong? In this workshop we will look at ways to create an engaged workplace and keep it that way. By building an engaging culture you will improve staff retention, increase sales and enhance productivity and all that goes straight to the bottom line. This highly interactive session will look at the five key drivers of engagement and strategies to deal with disengagement and develop a high performing team.

Champion teams comprise people who utilise a high degree of trust to tackle issues in such a way that leaves every team member committed and accountable towards achieving the collective result – even if as individuals, they don’t agree every time on the direction the team is taking. You’ll leave the workshop understanding how to build a culture of high performance in any team. This does not mean that every team has what it takes to be high performing - but you’ll know what you need to address that.

Individual or personal accountability is like the lubricant in a high performing engine. Without it, even the best laid plans will fall at the feet of team members who can’t or won’t take responsibility for their contribution to the collective result. This leads to frustration in the team and underperformance – often in spite of a perfectly well thought through practice strategy. The most junior team member who says ‘yes’ to everything is as guilty as the procrastinating practice owner when it comes to poor personal accountability. You’ll leave this workshop understanding what personal accountability looks like, what it doesn’t look like (and how to recognise this early) and how to develop it as a part of your team’s culture.

Vets want fair pay for fair hours and they're increasingly looking to achieve a positive work - life balance through flexible working, to accommodate other interests, hobbies and family life. This session will share research with undergraduates and newly qualified vets to help you shape your employment and support provision to match the changing needs of your team. If you want to build a stable, strong team, it's time to connect with future colleagues today.

An overview of the current economic environment, factors affecting businesses in New Zealand, and the outlook.

At the end of the day, almost all your clients live within fifteen minutes of your practice - understanding who they are and what they want is key to successful business. Marketing what you do is useless if it isn't what the local population needs. Client communication should be clearly and consistently values-based, with a plan that's able to flex as needed. Understand who your target market are, and tailor your services accordingly.

The bottom line is that if you have great people but they are not supported and enabled by effective processes, burn-out and demotivation is inevitable. Conversely, if you have great processes, you don’t need everyone to be amazing – when the practice functions normally and everyone is clear what they need to do, how and when they need to do it; average people can deliver good things. Ideally of course you’d have both, but when it comes down to it, focusing on ensuring your processes work should always be the priority.

This interactive session will bring together all the lessons learnt throughout the day.

Wednesday 8 April

Worldwide, the well-being of veterinarians is repeatedly reported as being lower than is acceptable and while the literature is currently limited, anecdotal evidence suggests it is the same for allied veterinary professionals. This research is developing case studies showing veterinary practices in New Zealand that are successful in achieving high levels of staff wellness while still meeting their financial business goals. Using these, it is possible to identify common key factors that make them successful.

Leaders aren’t born they are developed, what does it take to become a person of influence? There are many leadership styles and situational leadership allows you to adapt to each situation when dealing with people. Before we can lead we need to understand the Skills for success and the five drivers that will make an impact on your business and career. Today’s business world is full of disruptors and we must be ahead of the game of we are going to compete in this ever changing volatile world. We will explore the following areas that can enhance our performance or hold us back: Imposter syndrome, self confidence, agility, psychological safety and managing stress.

People buy from people - if anyone on your team makes clients feel undervalued, ignored or patronised then those customers won't come back. They'll also tell their friends. An excellent customer experience isn't a 'nice to have', its essential if you want to attract and retain clients. Every other business sector understands the commercial significance of the customer experience, why don't we? This session will share research and case studies quantifying potential business opportunity.

Debbie will show you how to use the Google hidden gems for free and easy improvement in many facets of your practice. Knowing the secrets will give you a significant competitive advantage; improved profits, better branding and improved communication.

Managing people isn't the same as leading - teams deliver when they share the values of their organisation and managers, and are motivated to achieve excellence. Management style has a huge impact on business success, positively or negatively. If your team aren't delivering, it's time to take a good look at what you're doing and how it affects their productivity and passion. This session will help you get the basics of managing and leading right.

A wonderful mixture of how-to’s and tips showing how to free up time, grow practice turnover and improve communications. We cover software, cloud, smartphones, apps. Social media.

Co-production is a hot topic in human healthcare, and for very good reason - optimal patient outcomes are produced when both parties work together. Patients are actively encouraged to question their clinician and understand treatment options - in his TEDTalk, Oslo neurosurgeon Christer Mjåset, vice president of the Norwegian Medical Association, recommends that patients ask doctors four key questions in the consult room: (1) Is this really necessary? (2) What are the risks? (3) Are there other options? (4) What happens if I don't do anything?

This interactive session will bring together all the lessons learnt throughout the day.