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Veterinary business sessions

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Tuesday 7 April

Champion teams comprise people who utilise a high degree of trust to tackle issues in such a way that leaves every team member committed and accountable towards achieving the collective result – even if as individuals, they don’t agree every time on the direction the team is taking. You’ll leave the workshop understanding how to build a culture of high performance in any team. This does not mean that every team has what it takes to be high performing - but you’ll know what you need to address that.

Individual or personal accountability is like the lubricant in a high performing engine. Without it, even the best laid plans will fall at the feet of team members who can’t or won’t take responsibility for their contribution to the collective result. This leads to frustration in the team and underperformance – often in spite of a perfectly well thought through practice strategy. The most junior team member who says ‘yes’ to everything is as guilty as the procrastinating practice owner when it comes to poor personal accountability. You’ll leave this workshop understanding what personal accountability looks like, what it doesn’t look like (and how to recognise this early) and how to develop it as a part of your team’s culture.

Vets want fair pay for fair hours and they're increasingly looking to achieve a positive work - life balance through flexible working, to accommodate other interests, hobbies and family life. This session will share research with undergraduates and newly qualified vets to help you shape your employment and support provision to match the changing needs of your team. If you want to build a stable, strong team, it's time to connect with future colleagues today.

At the end of the day, almost all your clients live within fifteen minutes of your practice - understanding who they are and what they want is key to successful business. Marketing what you do is useless if it isn't what the local population needs. Client communication should be clearly and consistently values-based, with a plan that's able to flex as needed. Understand who your target market are, and tailor your services accordingly.


Wednesday 8 April

Debbie will show you how to use the Google hidden gems for free and easy improvement in many facets of your practice. Knowing the secrets will give you a significant competitive advantage; improved profits, better branding and improved communication.

People buy from people - if anyone on your team makes clients feel undervalued, ignored or patronised then those customers won't come back. They'll also tell their friends. An excellent customer experience isn't a 'nice to have', its essential if you want to attract and retain clients. Every other business sector understands the commercial significance of the customer experience, why don't we? This session will share research and case studies quantifying potential business opportunity.

A wonderful mixture of how-to’s and tips showing how to free up time, grow practice turnover and improve communications. We cover software, cloud, smartphones, apps. Social media.

Managing people isn't the same as leading - teams deliver when they share the values of their organisation and managers, and are motivated to achieve excellence. Management style has a huge impact on business success, positively or negatively. If your team aren't delivering, it's time to take a good look at what you're doing and how it affects their productivity and passion. This session will help you get the basics of managing and leading right.